At Martn Marts, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return and refund policy to make your shopping experience hassle-free.

1. Eligibility for Returns

You may return an item if:

  • It is defective, damaged, or incorrect upon arrival.

  • It is unused, unworn, and in its original packaging with all tags and accessories.

  • The return request is made within 7 days of delivery.

Non-Returnable Items:

  • Perishable goods (food, beverages, etc.).

  • Personal care items (cosmetics, skincare, etc.).

  • Products damaged due to customer misuse.

  • Digital or downloadable products.

2. How to Initiate a Return

To request a return, please contact us at:

  • 📞 Phone: 03264885095

  • 📍 Address: House No. 47-B, Street No. 12, Abbasia Town, Rahim Yar Khan, Punjab, Pakistan

Provide your order number, product details, and reason for return. Our team will guide you through the process.

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund within 7 working days. Refunds will be issued through the original payment method or store credit, depending on customer preference.

Refund Exceptions:

  • Shipping fees are non-refundable.

  • Refunds may take additional time depending on your bank or payment provider.

4. Exchange Policy

If you wish to exchange an item, please follow the return process and mention the replacement product. Exchanges are subject to stock availability.

5. Cancellation Policy

Orders can be canceled before shipment. Once shipped, the order cannot be canceled but can be returned as per the return policy.

6. Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out:


📞 Phone: 03264885095
📍 Address: House No. 47-B, Street No. 12, Abbasia Town, Rahim Yar Khan, Punjab, Pakistan