FAQs

1. What is Martn Marts’ return policy?

We offer a 7-day return policy on most products. To be eligible for a return, items must be unused, unopened, and in their original packaging. Some items, such as perishable goods or personal care products, may not be eligible for return due to hygiene reasons. To initiate a return or exchange, please contact our customer support team at  call us at 03264885095.

2. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at  call us at 03264885095. Our team will guide you through the process and provide instructions on how to return the item.

3. Are there any items that cannot be returned?

Yes, some items cannot be returned due to hygiene or other reasons. These include perishable goods, personal care products, and items that have been used or are not in their original packaging. For a complete list of non-returnable items, please refer to our Returns & Refund Policy.

4. How long does it take to process a refund?

Refund requests will be processed within 7 working days after receiving the returned products.

5. What are the shipping charges for orders?

We offer free delivery for all orders over PKR999.

6. How can I track my order?

Once your order has been shipped, you will receive tracking information via WhatsApp on your registered contact number. This allows you to monitor the status of your shipment conveniently.

7. Do you offer international shipping?

Currently, we do not offer international shipping. Our services are limited to customers within Pakistan.

8. What payment methods are accepted?

We accept various payment methods, including Cash on Delivery (COD), Bank Transfer, and Easypaisa.

9. How can I contact customer support?

You can contact our customer support team at  call us at 03264885095. Our team is available 24/7 to assist you with any inquiries or concerns.

10. Are there any warranties on products?

Warranty information varies by product. For specific warranty details, please refer to the product description or contact our customer support team.